Ocoee Outdoors Policies
Most Ocoee Outdoors trips are booked online. Our office staff can also assist via telephone (+1 800-533-7767) and email at firstname.lastname@example.org.
We do take some walk-up business but for your convenience, it is always best to call in advance or email us. For weekday trips you should make your reservations one or two weeks in advance; weekend trips four to six weeks in advance. Morning and afternoon trips are available. Keep in mind that June, July, August and September are our busiest months, so call early for reservations in these months. To qualify for group rates you need a minimum of 10 people. See rates above. Following your phone call you will be required to send payment in full in order to confirm your reservation.
You may mail your payment to: Ocoee Outdoors, P.O. Box 72, Ocoee, TN 37361 If your confirmation is not received within 7 days of your phone call, your reservation will be cancelled unless other arrangements have been made.
There are no prerequisites for joining an O.O. trip, but being healthy certainly makes the experience more rewarding. People with heart trouble and pregnant women should have their physician’s approval before taking a river trip. Persons with various handicaps are welcome on O.O. trips, pending a discussion of any special requirements.
Booking a rafting trip is similar to buying a ticket to a limited event.
In order to facilitate your trip, we must schedule guides, bus drivers, and other resources well in advance. Each booking takes up a limited spot, preventing it from being reserved by another guest.
Due to this, bookings are nonrefundable once reservation payment has been made.
- If you find it necessary to cancel your trip, please notify us as soon as possible.
- We raft rain or shine.
- If Ocoee Outdoors determines a trip must be cancelled due to an unforeseen circumstance, we will allow rescheduling or issue a credit for another date. Refunds will not be issued.
We regret we cannot make exceptions to this refund policy and we cannot reschedule bookings in the event of a personal guest emergency, scheduling conflict, or any other personal reason.
Although every effort is made to insure a safe trip for all, we strongly recommend that you protect yourself, your belongings, and your vacation through the purchase of a shortterm traveler’s policy. Trip participants should realize that in the event of illness or injury on a river trip, evacuation can be prolonged, difficult and expensive. Baggage and cameras are carried entirely at the owner’s risk, and O.O., Inc. accepts no responsibility for lost, damaged or delayed property.
All rafters must sign a release/waiver.
See Schedules & Rates for age and other requirements for each river. For a family float, consider the Hiwassee.
Rafters Responsibility Code
Whitewater rafting is a fun and exciting activity, and as a rafting participant you have responsibilities. Always show courtesy to your fellow rafters, including your guide and be aware that there are elements of risk in rafting that common sense and personal awareness can help reduce. Observe the code listed below and share with other rafters the responsibility for a great rafting experience.
- Never raft under the influence of drugs or alcohol.
- Listen carefully to the safety instructions you receive from your guide and other safety personnel.
- Follow the safety instructions as carefully as possible.
- Observe all posted signs and warnings.
- Prior to rafting you must have the knowledge and ability to paddle the raft, effect a selfrescue and help rescue fellow rafters who fall from the raft.
Raft At Your Own Risk
Rafters assume the inherent risks of rafting. Therefore, Ocoee Outdoors recommends that participants recognize the dangers and conditions, including but not limited to: changing weather conditions; various difficulties of whitewater rapids; surface and subsurface obstacles such as rocks, and fallen trees; collision with other rafts, canoes, or kayaks; and rafters failure to raft within his/her ability. If you cannot accept the inherent risks of the sport, please do not attempt to raft. You will be required to sign an assumption of risk form prior to your raft trip.