Ocoee Outdoors Policies

Most Ocoee Outdoors trips are arranged through telephone (+1 800-533-7767), via email at info@ocoeeoutdoors.com or booked online!

We do take some walk up business but for your convenience, it is always best to call in advance or e­mail us. For weekday trips you should make your reservations one or two weeks in advance; weekend trips four to six weeks in advance. Morning and afternoon trips are available. Keep in mind that June, July, August and September are our busiest months, so call early for reservations in these months. To qualify for group rates you need a minimum of 10 people. See rates above. Following your phone call you will be required to send payment in full in order to confirm your reservation.

 

You may mail your payment to: Ocoee Outdoors, P.O. Box 72, Ocoee, TN 37361 If your confirmation is not received within 7 days of your phone call, your reservation will be cancelled unless other arrangements have been made.

There are no prerequisites for joining an O.O. trip, but being healthy certainly makes the experience more rewarding. People with heart trouble and pregnant women should have their physician’s approval before taking a river trip. Persons with various handicaps are welcome on O.O. trips, pending a discussion of any special requirements.

Ocoee Outdoors will partially refund payments on cancellation of your reservation. Cancellation received two weeks or more prior to your trip receive $20 per person refund. One to two weeks prior to your trip, a $10 per person refund. But if you cancel one week or less prior to your trip, there is no refund available. There is a $5 handling and bookkeeping charge on ALL canceled reservations.

If you find it necessary to cancel your trip, please notify us as soon as possible. You can telephone, but we also need a written notice. The cancellation fee after you’ve made your deposit can vary depending on the number of days prior to your trip that we receive your cancellation notice and may include the entire trip cost. We regret we cannot make exceptions for personal emergencies. For this reason, we strongly urge our participants to consider trip insurance. (see Insurance)

Although every effort is made to insure a safe trip for all, we strongly recommend that you protect yourself, your belongings, and your vacation through the purchase of a short­term traveler’s policy. A trip cancellation policy covers your non­refundable payments in most cases, should you have to cancel your trip at the last minute due to illness or injury. Trip participants should realize that in the event of illness or injury on a river trip, evacuation can be prolonged, difficult and expensive. Baggage and cameras are carried entirely at the owner’s risk, and O.O., Inc. accepts no responsibility for lost, damaged or delayed property.

Rafter Requirements

All rafters must sign a release/waiver.

See Schedules & Rates for age and other requirements for each river. For a family float, consider the Hiwassee.

 

Rafters Responsibility Code

Whitewater rafting is a fun and exciting activity, and as a rafting participant you have responsibilities. Always show courtesy to your fellow rafters, including your guide and be aware that there are elements of risk in rafting that common sense and personal awareness can help reduce. Observe the code listed below and share with other rafters the responsibility for a great rafting experience.

  1. Never raft under the influence of drugs or alcohol.
  2. Listen carefully to the safety instructions you receive from your guide and other safety personnel.
  3. Follow the safety instructions as carefully as possible.
  4. Observe all posted signs and warnings.
  5. Prior to rafting you must have the knowledge and ability to paddle the raft, effect a self­rescue and help rescue fellow rafters who fall from the raft.

 

Raft At Your Own Risk

Rafters assume the inherent risks of rafting. Therefore, Ocoee Outdoors recommends that participants recognize the dangers and conditions, including but not limited to: changing weather conditions; various difficulties of whitewater rapids; surface and subsurface obstacles such as rocks, and fallen trees; collision with other rafts, canoes, or kayaks; and rafters failure to raft within his/her ability. If you cannot accept the inherent risks of the sport, please do not attempt to raft. You will be required to sign an assumption of risk form prior to your raft trip.

  • Went with the pros! We went with the pros and Randy gave us an awesome trip! Jump rock is so fun. Go with the pros!

    K Elliott
  • The guides are first class and we won’t go with anyone else. We have been rafting Ocoee Outdoors for years and the experience and safety is why we continue to be loyal customers. The guides are first class and we won’t go with anyone else. Thank you Randy and Tim for another great vacation experience!

    J. Rich
  • Great Day on the River with First Timers! We had a great day on the river with Ocoee Outdoors! We did the middle Ocoee section of the river. We had several first timers in our group who seemed a little nervous. Our guide Higgins was very knowledgeable and was great about giving us instructions about each of the more technical rapids. He really made our group comfortable. All of the guides that we saw on other boats with Ocoee Outdoors seemed to be very proficient. They gave us plenty of time to to get out and swim and stretch if we needed to. They even flipped one of the boats and used it as a slide off of one of the rocks. We had a really great day. We’re planning on coming back and doing the upper section of the river soon!

    S. Hooker
  • I will ALWAYS choose Ocoee Outdoors no matter the cost or times I need to go because they really do give you the best time down the river. Ocoee Outdoors is by far the best rafting company on the ocoee that I have ever used. I started rafting the ocoee at 12 years old (now 25), and I have yet to find a company I like more. I’ve probably rafted with them at least 10 times! They are fun, knowledgeable, and give you the best experience. I’ve never had a “bad” experience with other companies, but I will ALWAYS choose Ocoee Outdoors no matter the cost or times I need to go because they really do give you the best time down the river.

    C. Brunson
  • This is the place that offers it all, great time ,clean facilities, knowledgeable staff and most of all safe trips. We had an awesome experience again on the half day trip on the river. Our guide Nicky was very knowledgeable. She made sure everyone had a great time and were safe. My son enjoyed the upside down raft slide many times and had a blast. All the guides and bus driver were focused on our safety at all times. This was our second trip with Ocoee Outdoors and we will back again. This is the place that offers it all, great time ,clean facilities, knowledgeable staff and most of all safe trips.

    O. Hyatt
  • Not just trying to herd you down the river. Great trip. This company is very professional and it is obvious they care about their customers. Not just trying to herd you down the river. The raft slide was a blast and our guide (Earl) was very skilled and knowledgeable. Will definitely be coming back to do the upper section.

    M. Patmore
  • Have been outdoorsing, for 50 years, this is one of the best trips ever. Absolutely wonderful,
    Have been outdoorsing, for 50 years, this is one of the best trips ever. Guide evaluated skill levels and gave safety instructions accordingly.
    Trip down was exciting and non rushed. Doing the raft slide was just an example that Ocoee outdoors is more interested in giving the full experience and not trying to see how many loads of people they can get through in a day. Guides even commented on this being their favorite outfitter to work fo.
    Will be back to run the upper when it opens.

    J. Lolley
  • This was my first time white water rafting and I was very anxious about it, but Ocoee Outdoors made the entire experience amazing! This was my first time white water rafting and I was very anxious about it, but Ocoee Outdoors made the entire experience amazing! The staff at the front desk was very friendly and helped us decide what gear we needed. Our guide, Higgins, made sure I felt safe and was very knowledgeable about the river. We chose the half day trip but will definitely be back for a full day!

    C. Gosa